Operated by Rapheal Vogue Lifestyle Trading LLC
At Rapheal Lifestyle, operated by Rapheal Vogue Lifestyle Trading LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect the information you provide when accessing or using our website, mobile applications, social commerce channels, customer support services, and related platforms. By using our website, you consent to the collection and use of your information as described in this Policy.
When you place an order, create an account, subscribe to our newsletter, contact customer support, participate in promotions, or interact with our website, we may collect personal information including your name, email address, telephone number, delivery address, billing address, payment details, order history, and communication preferences. We may also automatically collect technical information such as your IP address, browser type, device information, operating system, website usage patterns, and location data where permitted by law.
We use your information to process and deliver orders, manage customer accounts, provide customer support, communicate order updates, personalize your shopping experience, improve our products and services, prevent fraud, maintain website security, comply with legal obligations, and send marketing communications where you have provided consent and other marketing activities. We may also use aggregated and anonymized data for analytics and business improvement purposes.
Rapheal Lifestyle may share your information with trusted third-party service providers including payment processors, logistics partners, delivery companies, hosting providers, marketing service providers, and government authorities where required by applicable law. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We implement appropriate technical, organizational, and security measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
In accordance with applicable UAE laws, including the UAE Personal Data Protection Law (PDPL), you may have the right to access, update, correct, delete, or restrict the processing of your personal information, subject to applicable legal limitations. You may also withdraw your consent to receive marketing communications at any time.
Rapheal Lifestyle reserves the right to update this Privacy Policy periodically. Any changes will be published on our website and become effective upon posting. Continued use of our website following such updates constitutes acceptance of the revised Privacy Policy.
For privacy-related inquiries, requests, or complaints, please contact us at
d2c@raphealvogue.com
Rapheal Lifestyle uses cookies and similar tracking technologies to enhance user experience, improve website performance, personalize content, and support marketing activities. Cookies are small text files placed on your device when you visit our website. These files help us recognize your browser, remember preferences, maintain shopping cart functionality, and analyze how visitors use our website.
We use essential cookies necessary for website operation, functional cookies that remember user preferences, analytics cookies that help us understand visitor behavior, and marketing cookies that allow us to deliver relevant advertisements and promotional content. These cookies enable us to provide a seamless shopping experience and continuously improve our services.
Some cookies may be placed by third-party service providers such as analytics platforms, advertising networks, social media providers, and payment processors. These third parties may collect information regarding your browsing activities across different websites and services.
You may choose to accept or reject cookies through your browser settings. However, disabling certain cookies may affect the functionality, performance, and availability of certain features on our website. By continuing to use our website, you consent to our use of cookies as described in this Cookie Policy.
We reserve the right to update this Cookie Policy from time to time. Any modifications will be posted on our website and become effective immediately upon publication.
Rapheal Lifestyle is committed to delivering products efficiently and reliably to our customers. We currently offer delivery services throughout the United Arab Emirates and may offer international shipping to selected destinations. Delivery availability, shipping fees, and estimated transit times may vary depending on the destination, order value, product availability, and courier services.
Orders are generally processed within one to two business days following successful payment verification. Orders placed during weekends, public holidays, promotional campaigns, or periods of unusually high demand may require additional processing time. Once an order has been dispatched, customers will receive shipment confirmation and tracking details where available.
Delivery times provided on our website are estimates only and should not be considered guaranteed. Delays may occur due to customs procedures, weather conditions, courier disruptions, government restrictions, public holidays, inaccurate delivery information, or circumstances beyond our reasonable control.
Customers are responsible for ensuring that delivery addresses and contact information provided during checkout are complete and accurate. Rapheal Lifestyle shall not be responsible for delays, failed deliveries, or additional costs arising from inaccurate or incomplete delivery information supplied by customers.
For international orders, customers are solely responsible for any customs duties, import taxes, clearance charges, or other governmental fees imposed by the destination country. Such charges are not included in product or shipping prices unless explicitly stated otherwise.
Ownership and risk of loss for products pass to the customer upon successful delivery to the shipping address provided at checkout.
Customer satisfaction is important to Rapheal Lifestyle. If you are not completely satisfied with your purchase, you may request a return subject to the conditions outlined in this Policy.
Products may be eligible for return within seven (7) days from the date of delivery, provided they are unused, unworn, unwashed, undamaged, in their original condition, and accompanied by all original packaging, tags, accessories, and proof of purchase. Returned items must be free from signs of wear, alteration, misuse, or damage.
Certain products may not be eligible for return or refund due to hygiene, health, customization, or other business considerations. These may include personalized products, customized items, gift cards, intimate apparel, hygiene-sensitive products, and products clearly marked as non-returnable or final sale at the time of purchase.
Upon receipt and inspection of the returned product, Rapheal Lifestyle will determine whether the return qualifies for approval. Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the customer's financial institution, payment provider, or card issuer.
Shipping charges, delivery fees, customs duties, and handling charges are generally non-refundable unless the return results from an error on the part of Rapheal Lifestyle or the product received is defective, damaged, or incorrect.
Customers who receive damaged, defective, or incorrect products must notify us within forty-eight (48) hours of delivery and provide supporting photographs and order details. Failure to report such issues within the specified period may affect eligibility for replacement or refund.
No refunds, returns, exchanges, or claims shall be accepted on Rapheal Street WC Collections.
Rapheal Lifestyle gift cards/loyalty provide a convenient and flexible method for purchasing products through our website and participating sales channels. By purchasing, redeeming, or using a gift card/loyalty, customers agree to the terms of this Gift Card Policy.
Gift cards/loyalty may only be redeemed for eligible purchases made through Rapheal Lifestyle and may not be redeemed for cash except where required by applicable law. Gift cards/loyalty cannot be exchanged, resold, transferred for value, or used to purchase additional gift cards unless otherwise permitted by Rapheal Lifestyle.
Gift cards/loyalty are valid for a period of twelve (12) months/loyalty period from the date of purchase unless a different validity period is stated at the time of issuance. Any unused balance remaining after the expiration date may be forfeited to the extent permitted by applicable law.
Customers are responsible for safeguarding gift card/loyalty details. Rapheal Lifestyle shall not be liable for lost, stolen, damaged, unauthorized, or fraudulently used gift cards/loyalty. Replacement of gift cards/loyalty may be provided at our discretion where satisfactory proof of purchase is available.
Where the value of a purchase exceeds the available gift card/loyalty balance, the remaining amount must be paid using another accepted payment method. Any unused balance remaining on the gift card/loyalty after a purchase will remain available until the gift card/loyalty expires.
Rapheal Lifestyle reserves the right to cancel, suspend, refuse, or invalidate gift cards/loyalty obtained through fraud, unauthorized activities, or violations of this Policy. We may amend this Gift Card/loyalty Policy at any time by publishing updated terms on our website.